The top 10 cheapest city breaks in Europe

Warsaw, Poland

Vilnius, Lithuania

Budapest, Hungary

Riga, Latvia

Krakow, Poland

Lisbon, Portugal

Dubrovnik, Croatia

Prague, Czech Republic

Moscow, Russia

Athens, Greece

Fara numar pentru Terra cea numai de ipocriti populata...

... sau cum efectul de turmă e in ADN-ul fiecărui pământean! Parca suntem intr-un mediu exclusiv virusologic unde totul se produce in mod unanim, dar simplist, astfel incat omniprezenta prostie nu mai poate sa domneasca peste majoritatea tinuturilor aferente Sistemului Servos Sentral lipsit de orice urma de potenta in cazul speciei caew a cunoscut evolutia suprema, doar la nivel de atribut popular - homo sapiens sapiens.

Paranteza fiind incheiata, trebuie motivata, nu? Este vesnica pomenire a celei mai de seama entitati ce a subjugar orice incercare a gandirii, de a iesi la lumina.

Am dat prostiei ce-a fost al sau, drept care putem purcede sa ne asumam in unanimitate ipocrizia la modul cel mai propriu al definirii sale prin exemplul societatii mondiale.

Micul argument prin care ipocriti ne numim toti este condamnarea unui gest uman considerat, in mod ipocrit, inefabil: sinuciderea. Atunci cum ramane cu dreptul la viata proprie, decizii proprii absolute la nivel personal, libertatea de-a exista, de-a fi atat cat vrei si cum vrei si unde vrei? Si astfel se asternu linistea a, poate la fel de apasatoare si de suprema precum cea pe care unii decid s-o cunoasca cu pretul curajului de-a vedea un final unic pentru cei al caror final e atat de sec inc si grabit sa se instaleze confortabil pentru eternitate, ca nici nu se prezinta initial, de inteles in contextul in care soarta sa e diferita de cea fratelui sau geaman atat de condamnat de voi, ipocritilor!

The world's 20 cheapest & most expensive cities

The world's 20 cheapest cities

Lusaka

Bangalore

Mumbay

Karachi

Chennai

Alger

Alma Ata

New Delhi

Caracas

Damasc

București

Pretoria

Teheran

Khatmandu

Kiev

Sankt Petersburg

Lagos

Johannesburg

Asuncion

Rio de Janeiro

The world's 20 most expensive cities

Singapore

Zurich

Hong Kong

Geneva

Paris

Londra

New York

Copenhaga

Seul

Los Angeles

Tokyo

Shanghai

Oslo

Osaka

Tel Aviv

Shenzhen

Helsinki

Frankfurt

Viena

Sydney

sursa: The Telegraph UK via The Economist Intelligence Unit’s Worldwide Cost of Living Survey

What do you need if you want to be a leader in BPO in 20 ideas

1. Encourage proactivity, self-sufficiency and outside the box thinking within the team
2. Lead the team by example
3. Coach and mentor the team on their day to day duties and internal projects
4. Define personal goals for each team member including career path and growth and conduct regular one on one’s to review ongoing performance.
5. Coordinate global team resources to provide 24/7 support – time zones, vacations, holidays
6. Act as point of escalation for the Customer Support team and customers, managing urgent and sensitive cases to resolution while keeping management informed of potential further escalation
7. Drive productivity and performance to overachieve on Area Customer Support – KPIs', Call Time Optimization goals metrics, SLAs'
8. Provide regular reports to Customer Support management
9. Build relationships with cross functional teams
10. Work with the Development team on customer issue prioritization
11. Document processes and knowledge – record technical sessions, knowledge base, wiki
12. Own and resolve customer issues for our broad customer base of fortune 500 companies
13. Attention to detail in analysis and Customer Relationship Management ongoing updates.
14. Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
15. Manage difficult customers effectively and professionally
16. Demonstrate an increasing level of customer care skills
17. Review cases and provide appropriate feedback to support engineers, coaching them on their customer interactions and troubleshooting
18. Ensure support communication is professional and useful to customers at all times, delivering service that provides value and contributes to the customers’ success
19. Drive changes that improve support-related processes. Identify and address any gaps in internal tools and processes
20. Identify and address knowledge gaps, ensure common understanding across the team