sâmbătă, 27 august 2016

What do you need if you want to be a leader in BPO in 20 ideas

1. Encourage proactivity, self-sufficiency and outside the box thinking within the team
2. Lead the team by example
3. Coach and mentor the team on their day to day duties and internal projects
4. Define personal goals for each team member including career path and growth and conduct regular one on one’s to review ongoing performance.
5. Coordinate global team resources to provide 24/7 support – time zones, vacations, holidays
6. Act as point of escalation for the Customer Support team and customers, managing urgent and sensitive cases to resolution while keeping management informed of potential further escalation
7. Drive productivity and performance to overachieve on Area Customer Support – KPIs', Call Time Optimization goals metrics, SLAs'
8. Provide regular reports to Customer Support management
9. Build relationships with cross functional teams
10. Work with the Development team on customer issue prioritization
11. Document processes and knowledge  record technical sessions, knowledge base, wiki
12. Own and resolve customer issues for our broad customer base of fortune 500 companies
13. Attention to detail in analysis and Customer Relationship Management ongoing updates.
14. Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
15. Manage difficult customers effectively and professionally
16. Demonstrate an increasing level of customer care skills
17. Review cases and provide appropriate feedback to support engineers, coaching them on their customer interactions and troubleshooting
18. Ensure support communication is professional and useful to customers at all times, delivering service that provides value and contributes to the customers’ success
19. Drive changes that improve support-related processes. Identify and address any gaps in internal tools and processes
20. Identify and address knowledge gaps, ensure common understanding across the team

marți, 13 noiembrie 2012

[NO FUCKING WAY] I'm speechless...



9:15 – 9:30 A.M. - Cam atat era cand iesisem sa cumpar ceva pt. mama si si intrand in scara blocului, nici nu ma apropii sa intru in ascensor cand CINEVA mai rapid decat mi-as fi putut eu imagina m-a impins spre treptele de langa lift si am simtit ca ma ustura fata, ochii, mainile sic a nu pot vedea… Era efectul unui spray paralizant, 1-2 min de agonie si cinevaul-atacator disparuse, paradoxal poate, doar el – telefonul si banii inca ii aveam… Dar socul a fost atat de puternic, incat imi tremura corpul in mod necontrolabil si acum... Atac in scara blocului in care stai de-o viata? Niciodata, nu eu fiind cel atacat! Pana azi dimineata... I’m speechless!

sâmbătă, 3 noiembrie 2012

Oscar 2013 – Cel mai bun film – posibile nominalizari



Lincoln
Distributie:Daniel Day-Lewis, Joseph Gordon-Levitt, Tommy Lee Jones
Regie: Steven Spierlberg

The Master
Regie: Paul Thomas Anderson
Distributie: Philip Seymour Hoffman, Joaquin Phoenix, Amy Adams

Beasts of the Southern Wild
Regie: Benh Zeitlin
Distributie: Quvenzhané Wallis, Dwight Henry and Levy Easterly

Life of Pi
Distributie: Suraj Sharma, Irrfan Khan , Adil Hussain
Regie: Ang Lee

Argo
Distributie: Ben Affleck, Bryan Cranston, John Goodman
Regie: Ben Affleck

Les Miserables
Regie: Tom Hooper
Distributie: Hugh Jackman, Russell Crowe, Anne Hathaway

Moonrise Kingdom
Regie:Wes Anderson
Distributie: Jared Gilman, Kara Hayward, Bruce Willis, Edward Norton

The Impossible
Regie: Juan Antonio Bayona
Distributie:Naomi Watts, Ewan McGregor,  Tom Holland

Django Unchained
Regie: Quentin Tarantino
Distributie: Jamie Foxx, Don Johnson, Leonardo DiCaprio

Anna Karenina
Regie: Joe Wright
Distributie:Keira Knightley, Jude Law, Aaron Johnson

Zero Dark Thirty
Regie:Kathryn Bigelow
Distributie: Chris Pratt, Jessica Chastain, Joel Edgerton

Amour
Regie: Michael Haneke
Distributie: Jean-Louis Trintignant, Emmanuelle Riva

Cloud Atlas
Distributie: Tom Hanks, Halle Berry, Hugh Grant
Regie: Tom Tykwer, Andy si Lana Wachowski

Hyde Park on Hudson
Regie: Roger Michell
Distributie: Bill Murray, Laura Linney si Olivia Williams

To The Wonder
Regie: Terrence Malick
Distributie: Ben Affleck, Olga Kurylenko, Rachel McAdams, Javier Bardem

Quartet
Regie: Dustin Hoffman
Distributie: Maggie Smith, Michael Gambon, Bill Connolly

The Dark Knight Rises
Regie: Christopher Nolan
Distributie: Christian Bale, Michael Caine, Gary Oldman, Anne Hathawy

The Silver Linings Playbook
Regie: David Owen Russell
Distributie: Bradley Cooper, Jennifer Lawrence. Robert De Niro

The Hobbit: An Unexpected Journey
Distributie: Martin Freeman, Ian McKellen, Richard Armitage
Regie: Peter Jackson

sâmbătă, 20 octombrie 2012

Top 15 Best Female Gymnasts Of All Time



Larissa Latynina – Rusia 

Nadia Comaneci – Romania 

Svetlana Khorkina – Rusia 

Vera Caslavska – Cehoslovacia 

Ludmilla Tourischeva – Rusia 

Gina Gogean – Romania 

Lavinia Milosovici – Romania 

Daniela Silivas –  Romania 

Andreea Raducan – Romania

Simona Amanar – Romania

Nelli Kim – Rusia 

Elena Shushonova – Rusia

Shannon Miller – USA 

Catalina Ponor – Romania

Emilia Eberle - Romania

vineri, 19 octombrie 2012

Venezia – Diego Valeri

C'è una città di questo mondo,
ma così bella, ma così strana,
che pare un gioco di fata morgana
e una visione del cuore profondo.

Avviluppata in un roseo velo,
sta con le sue chiese, palazzi, giardini, .
tutta sospesa tra due turchini,
quello del mare, quello del cielo.

Così mutevole! A vederla
nella mattina di sole bianco
splende d'un riso pallido e stanco,
d'un chiuso lume, come la perla:

ma nei tramonti rossi affocati
è un'arca d'oro, ardente, raggiante,
nave immensa, veleggiante
a lontani lidi incantati.

Quando la luna alta inargenta
torri snelle e cupole piene,
e serpeggia per cento vene
l'acqua cupa e sonnolenta,

non si può dire quel ch'ella sia,
tanto è nuova mirabile cosa:
isola dolce, misteriosa,
regno infinito di fantasia...

Cosa di sogno vaga e leggera;
eppure porta mill'anni di storia,
e si corona della gloria
d'una grande vita guerriera.

Cuor di leonessa, viso che ammalia,
o tu, Venezia, due volte sovrana:
pianta di forte virtù romana,
fiore di tutta la grazia d'Italia.